How to generate routes

1. In the transporter navigation, click Routes.
2. In the routes table, find the row for the hub and shift you want to plan. If needed, select the correct shift from the shift dropdown.
3. Click Generate routes for that hub/shift.
4. A dialog opens showing the available supplies (bikes, e-cars, vans, etc.). Verify the numbers.
5. Choose what to minimize: Cost, Distance or Duration.
6. Decide whether to use AI traffic prediction and toggle Enable/Disable.
7. If needed, adjust supplies via Change supplies; otherwise click Confirm.
8. After optimization finishes, you’ll get a confirmation that routes were generated for this hub and shift.

How to manage routes for a hub and shift

1. Stay on the Routes page and find the same hub/shift.
2. Click Manage routes for that row.
3. In route management, you see a map with all generated routes. Use zoom/controls to inspect shapes and stops.
4. You can show/hide unassigned orders on the map.
5. Below the map, use the tabs:
   • Generated route – route table (ID, vehicle, distance, duration, cost, courier, status) and actions.
   • Unassigned orders – orders not assigned to any route; move them or keep unassigned.
   • Courier assignment – assign a courier to each route via dropdown; then routes are ready for ops and courier apps.

View routes list

1. In the transporter navigation, click Route.
2. Click View routes list at the top.
3. Use Filter routes:
   • Date – delivery date
   • Distribution hub – hub
   • Delivery shifts – (optional) one shift
   • Courier – specific courier
   • Route status – scheduled / in progress / completed
   • Vehicle type – filter by vehicle
4. The table updates to show only routes matching your filters.

Hubs overview

The Hubs page shows a table with all hubs the transporter operates. For each hub you can choose a shift and use actions like Edit hub params and Change supplies.

How to edit hub parameters

1. On the Hubs page, find the hub you want to update.
2. Click Edit hub params.
3. Adjust allowed operational parameters (e.g. default shifts or transporter-specific settings). Some core fields may be read-only.
4. Click Save.

How to change supplies for a hub

1. On the Hubs page, find the hub where you want to adjust supplies.
2. Use the Shift dropdown to select the shift.
3. Click Change supplies for that hub and shift.
4. Update the number/type of vehicles (bikes, e-cars, vans, etc.).
5. Confirm and save; updated supplies will be used during route generation.

Orders overview

1. In the transporter navigation, click Orders.
2. Use the Filter orders panel:
   • Delivery date – specific day
   • Distribution hub – hub responsible
   • Delivery shifts – one shift
   • Order status – unassigned / scheduled / completed
   • Parcel type – Regular / Eco / Large / Cold
3. The table shows matching orders (ID, name, hub, parcel type, date, status, address, contact).
4. Use table tools (columns, filters, density, export) as needed.

How to handle pending orders

1. On the Orders page, click Handle pending orders.
2. In Assign selected order to, choose target:
   • Date
   • Hub
   • Shift
   The Assign button becomes available once target is set and at least one order is selected.
3. Use Filter orders to limit which pending orders you see.
4. Select orders using the checkboxes.
5. Click Assign.
6. Assigned orders will no longer appear as pending for other combinations.

Couriers overview

The Couriers page shows couriers grouped by hub. You can see name, username, shifts, phone, main vehicle type, and actions to edit, change password or delete.

How to add a courier

1. In the transporter navigation, click Couriers.
2. Click Add courier at the top.
3. Fill courier details:
   • Username* – login for courier app
   • Password* – initial password
   • First name*, Middle name (optional), Last name*
   • Phone*, Email*
   • Select a vehicle type* – bike / e-car / van …
   • Select a hub*
   • Cost per hour* – optional planning/reporting cost
4. Click Save to create the courier.

How to edit a courier

1. On Couriers, find the courier under the correct hub.
2. Click Edit.
3. Update allowed fields (name, phone, vehicle type, hub, shifts).
4. Click Save.

How to change a courier password

1. Find the courier on Couriers.
2. Click Change password.
3. Enter a new password and confirm if required.
4. Save; courier will use the new password in the app.

How to delete a courier

1. Find the courier you want to remove.
2. Click Delete.
3. Confirm deletion; courier loses access.

Vehicles overview

The Vehicles page shows one column per vehicle type in your operation (bike, truck, e-car, van, cold-car, etc.). Each column contains configuration fields for planning and cost calculations.

How to edit vehicle parameters

1. In the transporter navigation, click Vehicles.
2. Locate the vehicle type column you want to update (e.g. Bike, Van, Cold-car).
3. Update fields as needed:
   • Max speed
   • Max task
   • Weight capacity
   • Volume capacity
   • Fuel type
   • Fuel consumption
   • Loading cost
   • Travel cost per km
   • Min allowed cost
4. Repeat for other vehicle types if needed.
5. Save (if required). New values are used for the next route generation and cost calculation.

Daily statistics (transporter)

1. In transporter navigation, open Statistics.
2. Select Daily statistics.
3. Set filters:
   • Choose a hub
   • Date
   • Choose shifts (optional)
4. Click View stats to see daily KPIs.

Overall statistics (date range)

1. Switch to Overall statistics.
2. Choose the hub to analyse.
3. Set date range:
   • Start date
   • End date – must be earlier than today (up to yesterday).
4. (Optional) select shifts.
5. Click View stats for aggregated KPIs.

Customer support – logs by date range

1. Open Customer support.
2. On All tab, set:
   • Start date and End date
   • Choose a hub
   • Choose a shift (optional)
3. Click View logs to list matching entries.

Customer support – logs by order ID

1. Switch to By order ID.
2. Enter the order ID and apply filters if needed.
3. Review log entries for that order to investigate issues.